Terms and Conditions of Sale and Use

ARTICLE 1: SCOPE

These general terms and conditions apply to all sales concluded through the website https://melinn-toronto.com/.

ARTICLE 2: ORDERS

Automated order recording systems serve as proof of the nature and content of the order. Melinn Toronto confirms acceptance of an order to the customer via the email address provided. The sale is finalized once Melinn Toronto validates the order payment, either at the time of online payment (for card payments) or upon receipt of the payment (for other methods).

Melinn Toronto reserves the right to refuse or cancel any order from a customer with whom there is an outstanding payment dispute related to a previous order.

ARTICLE 3: PRODUCT AVAILABILITY

As long as offers and prices remain visible on the website, they are valid. However, availability at the time of the customer's visit depends on stock levels at Melinn Toronto and its suppliers.

Our catalog is built using data provided by suppliers. Since we work with a large number of products, not all items are stored in our warehouse. Product availability is therefore subject to supplier stock levels.

Only permanent stock depletion results in a product being removed from our catalog. Otherwise, a restock order remains possible within a given timeframe.

If an ordered item becomes unavailable, the customer will be informed via email or indicated on the invoice for multi-item orders.

Delivery Timeframe:
The estimated delivery timeframe is provided when placing an order and is calculated based on:

  • The longest product availability timeframe, plus
  • The shipping method selected by the customer.

Customers may cancel their order before shipment.

Pre-Order Items:
Some upcoming products may be available for pre-order on https://melinn-toronto.com/. These items are listed with a release date provided by the publisher. This date may change, as it is determined solely by the publisher. Melinn Toronto strives to ship pre-ordered items as soon as they are available, based on the stock received.

ARTICLE 4: PRICING

Prices are displayed in USD and are exclusive of shipping fees. Prices include product costs, handling, packaging, and storage.

Prices may change without prior notice, but items are billed based on the rates in effect at the time of order confirmation.

Customs duties or local taxes (if applicable) are the responsibility of the recipient.

ARTICLE 5: SHIPPING FEES

Shipping fees include:

  • Preparation costs
  • Packaging costs
  • Postage and delivery fees

Important: Orders cannot be combined after placement, meaning shipping costs will apply separately to each order.

ARTICLE 6: PAYMENT METHODS

We offer multiple secure payment options:

  • Credit/debit card payments (Visa, MasterCard, etc.) – via a secure SSL-encrypted payment gateway.
  • PayPal payments for an additional layer of security.

Payment is processed via secure banking servers, ensuring that no banking information is stored or transmitted through https://melinn-toronto.com/.

Once payment is confirmed, the order is automatically recorded and validated.

ARTICLE 7: DELIVERY

We offer home delivery and pickup point options.

Delivery time includes:

  1. Order processing and packaging
  2. Shipping time based on the carrier selected

We ship worldwide, and customers receive email notifications regarding:

  • Order processing
  • Shipping confirmation with tracking details

Estimated Delivery Time:

  • Standard shipping: 10 to 20 days from the shipping confirmation email.
  • The estimated delivery timeframe provided by the carrier does not constitute a guaranteed timeframe by Melinn Toronto.

ARTICLE 8: WARRANTY, RETURNS & REFUNDS

All products sold on https://melinn-toronto.com/ are brand new and free from defects.

Customers have 15 business days from the date of receipt to request a refund or exchange if the item is defective or non-compliant. If the 15-day period ends on a weekend or public holiday, it is extended to the next business day.

Return Conditions:

  • Products must be unused, complete, and in original packaging.
  • All accessories, manuals, and documentation must be included.
  • The return must be accompanied by the original invoice.

To initiate a return, customers must provide photo evidence of the defect by emailing contact@melinn-toronto.com.

Upon exercising the right to withdraw, Melinn Toronto will refund the order amount, excluding return shipping fees, within 14 business days of receiving the returned item.

Refunds will not be issued for:

  • Damaged or incomplete items
  • Used or unsealed products

ARTICLE 9: OWNERSHIP & LIABILITY

The ownership of purchased products transfers to the buyer only after full payment is received. However, the risk of damage or loss transfers to the buyer upon delivery.

ARTICLE 10: DATA PROTECTION

Melinn Toronto is the owner and operator of the database used on this website. By accessing this site, customers acknowledge that all content is legally protected, and they agree not to copy, extract, or store any data for commercial use.

For data protection inquiries, please contact contact@melinn-toronto.com.

ARTICLE 11: LIABILITY

Product descriptions are provided based on information received from suppliers and publishers. Melinn Toronto is not liable for the accuracy of product descriptions or any differences between descriptions and received items.

Melinn Toronto is not responsible for force majeure events (e.g., strikes, natural disasters, pandemics) that may delay orders.

Products comply with United Kingdom regulations. Customers are responsible for ensuring compliance with local laws in their respective countries.

Melinn Toronto is not responsible for the content of third-party websites linked on this site.

ARTICLE 12: APPLICABLE LAW

These Terms and Conditions, and all purchases and sales made through https://melinn-toronto.com/, are governed by the laws of Canada.

ARTICLE 13: CUSTOMER ACCEPTANCE

By placing an order, customers acknowledge and fully accept these Terms and Conditions. Customers waive the right to rely on any contradictory document, including personal purchasing conditions.

These terms are subject to change without prior notice by Melinn Toronto.